When a complaint escalates, you will rely on the services of your dental insurance provider. Their experts will rely on your records to build a strong defence strategy, uphold your integrity and achieve a fair outcome.
We are often asked what the dental indemnity companies think of Dental Audio Notes and the use of clinical audio recording.
In this 2 minute snippet of an ADI webinar titled Help I’m being sued by my patient?! How to prevent medico legal issues in Periodontics and Implants hosted by Amit Patel, Gary Monaghan of Professional Dental Indemnity (PDI) emphasizes the importance of record-keeping to document consent and shares his thoughts on Dental Audio Notes.
The original webinar is available here.
Not got 2 minutes? Here's the summary:
| Amit 00:01 | What do you classify as informed consent? My explanation, allowing me to treat her, I presume, is consent. That is your thing. |
| Gary 00:11 | Thank you very much. Consent is such a difficult one. Consent can take many, many different forms. And obviously since Montgomery, there's a lot more focus and scrutiny and you guys making the patient aware of pretty much everything, you know, even things that you might not think a considerable risk the patient might, you're almost second guessing what's important to the patient, so it's a really really difficult area.
I mean ultimately it's never a black and white answer what is informed consent because some patients just might understand things better, they might give feedback so you're getting the signs that the consent process in your mind has been ticked. I'm very interested in the system that you mentioned there, Amit the DAN system. |
| Amit 00:56 | Yeah, that is called Dental Audio Notes. |
| Gary 01:00 | Yeah, I was looking at the website as well.
I think the more methodical consent is, sometimes the better, because it's so difficult with all these things that you've got to remember to miss something. But sometimes a check of the understanding is extremely powerful as well. |
| Amit 01:15 | I think with this audio system, what's good about it is you will get a patient who will behave, do you know what I mean? And they won't turn around and say, well, you said this.
Actually, this is the recording, right? And I think that's going to, that is a game changer really. |
| Gary 01:31 | It's extraordinary powerful when it comes to actually sitting in a court of law and saying, I said that, no, you didn't.
I'm a big fan of these systems. I think if they're thought out, if they're, if they're, if they're made for purpose, because obviously the process is slightly different in different forms of dentistry, then I think they can be extraordinarily good. I notice on their website, they're sort of avoiding the question fairly of what do indemnity companies think of it. Well, I can tell you indemnity companies think they're absolutely fantastic because anything that can make sure that pathway is followed every single time on a consent and it's a well-thought-out pathway is extraordinarily useful. |
